FAQ's
Data Transfer
Security & Privacy
Job Execution
Commercial
Quality
Others
Data Transfer
Q . How does CDPL service work?
After confirmation of an order, we send you details of scope of work as offered by us for your review and confirmation. We follow your standards and send you an update on the progress of the work. You can review and comment on the portion of the work completed. We do the final correction as per your comments and then re-check before submitting the completed data. All submissions of information can be transmitted either way through FTP / e-mail /fax or courier.
How do we transfer data to you?
You may either fax, courier, or email us the data directly transfer files to us.
Is there a limit to the number or size of files I can submit?
You can submit any number of files; however, each file must be less than 10 MB. Larger files often cause web browsers to "time out" and/or lose connection to the server before the file is completely transferred. If your files are larger than 10 MB, please split them into smaller files. Data can also be transferred using CD, tape, or paper drawings.
In what DPI should the paper original be scanned?
The paper if scanned at 150 DPI, is able to display almost the entire information visible on the sheet.
Can I mail the paper originals?
Yes, you can mail or courier your paper originals/copies to our office address in India. Ordinary mail from US takes about 10 -15 days to reach us in India, while the courier takes about 3 working days.
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Security and Privacy
What is your security architecture?
The security of our clients' data is of paramount importance to CDPL. Please see our confidentiality page.
Will CDPL use my data for other purposes?
No. CDPL understands the privacy and security required to protect our clients' strategic information and processes. CDPL will never sell, share, or distribute any client information or data without the prior written consent of the client except to the extent required for execution of the project.
What is your privacy policy?
CDPL will not sell, distribute, or share any customer data or information to any third party without prior written permission from the client except to the extent required for execution of the project.
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Job Execution
What is the delivery time on a typical project?
Unfortunately there is no such thing as a typical project. Projects at CDPL range from a few simple components to complex assemblies that involve several hundreds or thousands of components. Due to our large staff of experienced engineers and technicians, we are able to meet even the most demanding deadlines.
What project tracking options are available?
Each project is assigned a project manager who manages the project and the client relationship. Project managers are available daily during normal business hours to provide status updates by phone or e-mail.
How can I track the status of my data?
Based on your project size and with prior agreement, CDPL can send weekly status reports that identify the status of execution.
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Commercial
What is your price basis?
CDPL normally provides a hourly rates for whole project work. In certain cases, fixed-price bid are offered.
What are your payment terms and billing cycles?
We usually provide 30 days credit facility for payment. CDPL invoices the client upon delivery of work as per agreed price break-downs.
How do you guarantee your work?
If you are not satisfied with the work as delivered, CDPL will rectify its mistakes at no extra charges but no backcharges are acceptable.
How can payment be made?
Payment can be made in Rupees via check mailed directly to India, or by DD in favour of company to our bank.
How can we tell that we are not going to be charged 100 hours for something we feel should only require 40 hours?
To overcome such a situation, CDPL normally offers a lump sum price after you have provided us with complete details and scope of work. This way you are assured of a fixed price and do not have to pay for any additional hours we may incur at our end. In case of changes / revisions in the drawings arising out of any design or other changes at your end, we can offer either a fixed extra charge or mutually agree to number of man hours chargeable. Due to limited occurrence of such instances, the revision charges or hours are easily sorted out.
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Quality
How do you ensure accuracy on converted models?
CDPL has a strong quality assurance/ inspection process to ensure the accuracy and quality of all specifications, drawings, models, and other outputs.
What is your QC procedure?
Many of our processes are proprietary to CDPL. Our quality procedures are specially designed for the variety of works we undertake. Our ability to deliver quality products and confidence to guarantee what we deliver makes good outsourcing sense.
Are you ISO 9000 certified?
In process.
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